FAQs
Ordering & How It Works
How does ordering on Club Colors Xpress work?
How does ordering on Club Colors Xpress work?
Club Colors Xpress is a guided shopping experience. You can browse curated products, build a Brand Cart with quantities and logo uploads, then submit your cart for review. A dedicated Brand Advisor confirms details and final pricing before your order is finalized and moved into production.
Looking for a more detailed overview of how it works? Check out this page.
Is my order final when I submit my cart?
Is my order final when I submit my cart?
No — and that’s by design.
Pricing and order details are reviewed by a Brand Advisor after submission to confirm decoration method, logo complexity, quantities, and final pricing before production begins.
Why isn’t pricing final at checkout?
Why isn’t pricing final at checkout?
Many branded products require review due to decoration methods, logo complexity, and order quantities. Showing estimated pricing upfront allows you to explore options while ensuring accuracy before production.
Do I need to place an order to get a quote?
Do I need to place an order to get a quote?
Yes. Submitting your Brand Cart creates a draft order for review. Final pricing and order details are confirmed with a Brand Advisor before payment is collected.
Can I save my cart or come back later?
Can I save my cart or come back later?
Yes. You can build and update your Brand Cart before submitting it for review.
Customization & Logos
Can all products be customized with my logo?
Can all products be customized with my logo?
Yes, all products on Club Colors Xpress are designed for customization. Available decoration methods depend on the product and material.
How do I upload my logo?
How do I upload my logo?
You’ll be prompted to upload your logo when building your Brand Cart. If you have multiple logos or special instructions, you can include notes for your Brand Advisor.
What decoration methods are available?
What decoration methods are available?
Common decoration methods include embroidery, screen printing, and heat transfer. The best method is confirmed during the Brand Advisor review.
Can I see a proof before production?
Can I see a proof before production?
Yes, proofing requirements may vary by product and decoration. Your Brand Advisor will walk you through proofing and proof approvals.
Production, Shipping & Rush Orders
What is the standard production time?
What is the standard production time?
Standard production typically takes 7–12 business days, depending on the product and decoration method. All items are decorated on demand.
Does shipping time count toward production time?
Does shipping time count toward production time?
No. Shipping time is additional and varies by destination. Shipping costs and options are calculated separately.
Do you offer rush orders?
Do you offer rush orders?
Yes — select items are marked ⚡ Rush Eligible and may qualify for expedited production.
How do rush orders work?
How do rush orders work?
When submitting your Brand Cart, ensure you provide an event date or need-by date. Rush availability and timelines are confirmed by a Brand Advisor after review.
Is rush production guaranteed?
Is rush production guaranteed?
Rush availability depends on the product, decoration method, and order details. Only items marked Rush Eligible qualify, and final timelines are confirmed during review.
Brand Advisor Support
Who is my Brand Advisor?
Who is my Brand Advisor?
A Brand Advisor is a real Club Colors team member who reviews your Brand Cart, confirms details, answers questions, and helps guide your project from idea to completion.
How quickly will I hear back after submitting my cart?
How quickly will I hear back after submitting my cart?
Our team typically responds within one business day (Monday–Friday).
Requests submitted on weekends or holidays will receive a response on the next business day.
How will my Brand Advisor contact me?
How will my Brand Advisor contact me?
You can choose your preferred contact method during checkout — email or phone.
NOTE: Proofing approvals will always be done via email.
Payment & Billing
When is payment processed?
When is payment processed?
Payment is collected only after your Brand Advisor confirms pricing and order details with you. Your Advisor will walk you through the payment process once everything is approved.
Are setup or decoration fees included in the price?
Are setup or decoration fees included in the price?
Some decoration methods may include setup or run charges depending on logo complexity and quantity. Any applicable fees are reviewed and confirmed before your order is finalized.
Changes, Cancellations & Returns
Can I make changes after submitting my cart?
Can I make changes after submitting my cart?
Yes — changes can be made during the review process before production begins. Once production starts, changes may not be possible.
Can I cancel my order?
Can I cancel my order?
Cancellations may be possible before production begins. Your Brand Advisor will confirm options based on your order status.
Do you accept returns or exchanges?
Do you accept returns or exchanges?
Because items are customized, returns are generally not accepted unless there is a production issue. If there’s a problem, your Brand Advisor will work with you to resolve it.
Bulk Orders & Special Programs
Is there a minimum order quantity?
Is there a minimum order quantity?
Minimums vary by product and decoration method. Product pages and your Brand Advisor can help clarify minimum quantities.
Can you support large or multi-department orders?
Can you support large or multi-department orders?
Yes. Club Colors Xpress is built to support complex orders, including multiple logos, departments, or programs.
Do you support college, healthcare, or construction-specific needs?
Do you support college, healthcare, or construction-specific needs?
Yes. Products and decoration options are curated to support corporate, college, construction, and healthwear programs.